d789 Privacy Policy — How We Protect Your Personal Data

1. Who We Are

d789 (referred to in this policy as "d789", "we", "us", or "our") operates the online betting and casino platform accessible at https://d789.biz. We are the data controller responsible for the personal information you provide when using our platform.

This Privacy Policy applies to all users of the d789 platform, including visitors who browse without registering, registered members, and VIP players. It covers all personal information collected through the d789 website, mobile web experience, and any communication channels between you and d789 including email, live chat, and telephone.

By using d789 and registering an account, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the way d789 handles personal data, please do not use the platform. For any privacy-related questions, our support team is available 24/7 at support@d789.biz.

2. Data We Collect from You

d789 collects personal information from you in two ways: information you provide directly when using the platform, and information collected automatically through your use of d789.

Information You Provide Directly

• Registration data: Full legal name, date of birth, gender, Pakistani mobile number, and email address.
• Identity verification documents: CNIC number, passport copy, or driving licence image when required for KYC.
• Payment information: Mobile wallet account numbers (Easypaisa, JazzCash, NayaPay, SadaPay), bank account details for IBFT transfers, or masked card details for Visa/Mastercard payments. d789 does not store full card numbers — these are handled by our certified payment processor.
• Address details: Residential address in Pakistan, if required for identity verification.
• Support communications: Messages, emails, and chat transcripts when you contact d789 support.
• Voluntary survey responses: Feedback submitted through d789 satisfaction surveys or promotions.

Information Collected Automatically

• Device and browser data: IP address, browser type and version, operating system, device model, and screen resolution.
• Usage data: Pages visited, time spent on each page, games played, bets placed, deposit and withdrawal history, session duration, and clickstream data.
• Location data: Approximate geographic location derived from your IP address. d789 does not collect precise GPS location data.
• Cookies and tracking technologies: Described in full in Section 8 below.

3. How d789 Uses Your Personal Data

d789 uses your personal information strictly for the following purposes:

d789 does not use your personal data for purposes beyond those listed above without first obtaining your explicit consent or notifying you via an updated Privacy Policy.

4. Legal Basis for Processing

d789 processes your personal data under one or more of the following legal bases:

• Contractual necessity: Processing required to deliver the services you signed up for at d789 — account management, deposits, withdrawals, and bet settlement.
• Legal obligation: Processing required to comply with identity verification, anti-money laundering, and record-keeping obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and improving d789's services, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, optional analytics, and personalisation features — which you may withdraw at any time.

5. Who We Share Your Data With

d789 does not sell your personal data. We share your information only with the following categories of third parties, and only where strictly necessary:

• Payment processors: Certified payment service providers that handle deposit and withdrawal transactions on behalf of d789. These providers are contractually bound to process your data securely and only for payment purposes.
• Identity verification providers: Third-party KYC services that verify documents submitted during the account verification process. These providers operate under strict data processing agreements with d789.
• Game content providers: Licensed game studios whose software runs on the d789 platform. These providers may receive anonymous session data for technical purposes but do not receive your personally identifiable information.
• Fraud and security tools: Services that analyse device fingerprints, IP addresses, and usage patterns to detect fraudulent behaviour. Data shared with these providers is subject to binding confidentiality agreements.
• Regulatory authorities: Where required by applicable law, d789 may share account and transaction data with regulators or law enforcement agencies. d789 will inform you of such disclosures where legally permitted to do so.

All third-party service providers engaged by d789 are evaluated for their data security practices before engagement and are contractually prohibited from using your data for their own commercial purposes.

6. How We Keep Your Data Secure

d789 implements multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:

• All data transmission between your browser and d789 is encrypted using TLS 1.2 or higher (256-bit SSL).
• Passwords are stored as salted hashes — d789 staff cannot see your password in plaintext.
• Payment card data is processed by PCI-DSS certified payment processors and is never stored in full on d789 servers.
• Access to player data within d789's systems is role-restricted and logged. Only staff with a legitimate operational need can access specific data categories.
• d789's infrastructure is hosted on secured servers with regular penetration testing and vulnerability assessments.
• Two-factor authentication (2FA) is available and strongly encouraged for all d789 accounts.

Despite these measures, no internet platform can guarantee absolute security. If you suspect your d789 account has been compromised, contact us immediately via live chat or at support@d789.biz so we can take protective action.

7. How Long We Keep Your Data

d789 retains personal data only for as long as it is required for the purpose for which it was collected, or as required by applicable law:

• Active account data: Retained for the lifetime of your d789 account plus five years after account closure.
• Transaction records: Financial transaction records are retained for a minimum of seven years for regulatory and audit purposes.
• KYC documents: Identity verification documents are retained for five years following account closure.
• Support communications: Live chat transcripts and email correspondence are retained for three years.
• Marketing data: Retained until you opt out of marketing, at which point your data is removed from marketing lists within 30 days.
• Self-excluded players: Basic account identifiers are retained indefinitely to prevent re-registration during the exclusion period.

8. Cookies and Tracking Technologies

d789 uses cookies and similar technologies on its platform. Cookies are small text files placed on your device when you visit d789, used to make the platform work correctly and improve your experience.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of your d789 account — for example, you will not be able to remain logged in. Analytics and marketing cookies can be disabled without affecting core platform functionality.

9. Your Privacy Rights

As a d789 player, you have the following rights regarding your personal data. To exercise any of these rights, contact d789 support at support@d789.biz with the subject line "DATA RIGHTS REQUEST". We will respond within 30 days.

10. Children's Privacy

d789 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. All registration submissions are screened against date-of-birth to enforce the minimum age requirement.

If d789 discovers that a minor has registered an account, the account will be immediately suspended, all funds returned to the deposit source, and all personal data associated with the account deleted. Any winnings generated by a minor's account will be voided.

If you believe a person under 18 has registered at d789, please contact support@d789.biz immediately with any relevant details so we can investigate and take action promptly.

11. Marketing Communications

d789 may send you promotional emails, SMS messages, and in-platform notifications about bonuses, new games, PSL betting promotions, and platform updates. Marketing communications are sent only to players who have opted in during registration or through their account settings.

You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email from d789.
• Replying STOP to any promotional SMS.
• Updating your communication preferences in your d789 account settings.
• Contacting support at support@d789.biz with "UNSUBSCRIBE" in the subject line.

Opting out of marketing will not affect transactional communications — d789 will still send you account-related messages such as deposit confirmations, withdrawal notifications, and security alerts, as these are essential to operating your account.

12. Third-Party Links and Content

The d789 platform may contain links or references to third-party content within game descriptions or informational pages. These links are provided for reference only. d789 has no control over the privacy practices of external websites and is not responsible for their content or data handling.

This Privacy Policy applies exclusively to the d789 platform at https://d789.biz. If you navigate to any third-party site from d789, we recommend reviewing that site's own privacy policy before submitting any personal information.

13. Changes to This Privacy Policy

d789 reviews this Privacy Policy at least once annually and whenever a material change to our data processing practices occurs. When significant changes are made, d789 will notify registered players via email at least 14 days before the new policy takes effect.

The version number and last-updated date at the top of this page always reflect the current version. Continued use of d789 after the effective date of any updated policy constitutes your acceptance of the changes. If you do not accept the updated policy, you may close your account by contacting support before the effective date.

14. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way d789 handles your personal data, please contact our Data Protection team:

d789 will acknowledge all privacy-related requests within 48 hours and resolve them within 30 calendar days. Complex requests requiring extensive data retrieval may take longer; in such cases d789 will inform you of the expected timeline.